Terms and Conditions


Ownership of the domain www.Excellencefertility.com

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.Excellencefertility.com, corresponds to EXCELLENCE FERTILITY, a legally constituted company in Spain with CIF B42759316, hereinafter Excellence Fertility.

For any questions, you can contact Excellence Fertility, via e-mail info@Excellencefertility.com .

Object and scope of application

The purpose of these General Conditions of contracting and use is to regulate the provision of the information provided in the online store of www.Excellencefertility.com, as well as the commercial transactions that arise between Excellence Fertility and the users of the domain www.Excellencefertility. .com. Both browsing the online store and the acquisition of any of the products offered in it, imply acceptance as a user, without reservations of any kind, of each and every one of these general contracting and use conditions. Excellence Fertility may modify the web page to make as many changes and modifications as it deems appropriate and deems necessary for its proper functionality, without the need for prior notice.

Information provided on the Website

We make every effort to offer the information contained on the Website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of Excellence Fertility, it will be corrected immediately. If there is a typographical error in any of the prices shown and a client has made a purchase decision based on said error, we will notify you of said error and the client will have the right to cancel your purchase without any cost on your part. In the same way, it is possible that the contents of the Website may sometimes show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to cancel his purchase without any cost on his part.

Excellence Fertility Responsibility

The products presented on the Website are in accordance with Spanish legislation. The responsibility of Excellence Fertility cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order. It is therefore up to customers from outside Spain to verify the possibility of importing or using the products they request.

Access to the Web page will be voluntary, and, therefore, the responsibility of the user, who will be responsible for any direct or indirect effect that may arise from the use made of the Web Site, including, without limitation, any result economic, technical and/or legal adverse, as well as the disappointment of the expectations generated by our Website, obliging the user to hold Excellence Fertility harmless for any claims derived, directly or indirectly from such facts.

Excellence Fertility is not responsible for any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the users' computer devices and equipment, caused by causes beyond Excellence Fertility, which prevent or delay the provision of services or browsing the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of giving the service or allow access for reasons not attributable to Excellence Fertility, due to the user, to third parties, or to cases of force majeure. Excellence Fertility does not control, in general, the use that users make of the Website. In particular, Excellence Fertility is not responsible in any case that users use the Website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudent.


Obligations of clients and users

In general, the user undertakes to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the Website and always act in accordance with the law, good customs and the requirements in good faith, using due diligence, and refraining from using the Website in any way that could prevent, damage or deteriorate its normal operation, the assets or rights of Excellence Fertility, its suppliers, other users or in general of any third party. Access and use to minors is prohibited. Excellence Fertility is not responsible for the veracity and accuracy of the data filled in by the user for not being able to verify their age.

Specifically, and without implying any restriction to the previous section while using the Website, the user agrees to:

  1. a) Provide truthful information about the data requested in the user registration form or order fulfillment, and keep them updated.
  2. b) Not to introduce, store or disseminate on or from the Website, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general current regulations.
  3. c) Not introduce, store or disseminate through the store page any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the Website, in any of the services, or in any of Excellence Fertility equipment, systems or networks, of any other user, of Excellence Fertility's suppliers or in general of any third party.
  4. d) Diligently save the password provided by the user when creating their account, assuming responsibility for any damages that may arise from improper use thereof.
  5. e) Not carry out advertising or commercial exploitation activities through the Website, and not use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
  6. f) Do not use false identities or impersonate the identity of others when using the Website or using any of its services, including the use of passwords or access codes of third parties or in any other way. .
  7. g) Not to destroy, alter, use for their own use, disable or damage the data, information, programs or electronic documents of Excellence Fertility, its suppliers or third parties.
  8. h) Not to introduce, store or disseminate through the store page any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content of which it does not hold, in accordance with the law, the right to put it available to third parties.

Order and Taxes

The order can be placed on all those products that are published on our website, either within the categories/subcategories and/or those that are within the campaigns. In the file of each product, the estimated delivery time of the same is indicated, as well as its price (VAT included), product characteristics and shipping costs. All prices published on our website include VAT. We work to always maintain accurate information also related to stock, however, there may be some variation, which will be communicated to the client.

Shipping costs

The shipping and/or management costs, initially, for the opening of our website and for an unlimited time, until further notice, a condition that will be published in these purchase conditions, will be borne by Excellence Fertility, therefore they will be free for the client.

Steps to follow to place your order

To place your order it is necessary to connect to our page www.Excellencefertility.com, where you can make your selection of products, both the products included in our Categories / Subcategories and the products of the Campaigns. The latter have a limited, specific and indicated validity in each campaign. Once you have made your selection, you can take the references one by one to your shopping cart. To carry out any procedure with your shopping cart you will need to create your user account. This registration step only, it will be necessary to do it the first time. Once the step of creating your account has been completed, you will be able to see the summary of your purchase. In this summary, you can add more of any requested reference, delete any reference entered in the cart and you even have the option to continue shopping, in case you have forgotten to enter any reference. Once your correct order is in the cart, we only have to follow the steps set out below, which are: log in if you have not done so yet, confirm both the delivery and billing addresses (a very important step so that there is no no problem with the delivery or even extra transport costs derived from incorrect addresses, costs which Excellence Fertility has no obligation to pay), confirm the shipment adding, if we want any additional information regarding it and select the chosen payment method. At Excellence Fertility, we want to make it easy for you when carrying out this last step, so we have tried to offer you several methodologies for it: by BANK TRANSFER to our account (payment method that can extend the delivery of the order by 1-2 business days and need to send proof of transfer to info@Excellence Fertility,es), with your PAYPAL account, using your DEBIT OR CREDIT CARD.

The validation of the order by the client expressly supposes the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Excellence Fertility constitutes proof of the set of transactions carried out between Excellence Fertility and its clients.

Once the purchase is made, and in a short period of time, you will receive an email with the summary of your order in the mail that you provided us with. When Excellence Fertility receives said order, stocks are confirmed, your merchandise is received and it is prepared for shipment, your provided email address will be sent to you again, an email, in which you will be able to see a tracking number with a link, where you can track your shipment yourself.

Shipping methods and terms

The products are sent to the shipping address that you have indicated in the order. The delivery time of the order will be limited by the availability of the requested product or products. This is indicated on each product sheet.

The client undertakes to enable the delivery of the requested order by providing a delivery address where the order can be delivered within the usual hours of delivery of goods. In case of breach by the client of this obligation, Excellence Fertility will not have any responsibility for the delay or impossibility of delivery of the order requested by the client. The transport company will make two delivery attempts to the requested address. If the case arises, the impossibility of delivering the merchandise in these two attempts, this may derive additional costs for the client, costs of third delivery and/or storage of merchandise, which the client will have to agree with the transport company. . Excellence Fertility, in no case, is obliged to face these expenses due to impossibility of delivery.

In the event that the client detects a problem at the time of delivery of his order (damaged packaging, missing or damaged products) he must indicate it in writing on the carrier's delivery note, and send an email to info@ Excellencefertility.com indicating : reference, damaged units, reason for damage, photographs where it can be seen and a copy of the delivery note, within a non-extendable period of 24 hours following receipt of the merchandise. No return of a damaged item will be accepted, as well as a claim for a missing item, if it has not been communicated within the established period. All this without prejudice to the right to guarantee for products that do not comply with the contract that assists every consumer, in accordance with current regulations.

Return of orders

The return of orders will be processed through the following form , indicating all the requested data.

Images and product compositions

It should be noted that the images and product compositions may differ slightly from the original article in their tonality since lighting of the photo may interfere with this, as well as characteristics of the devices used for viewing.

Applicable legislation. Submission to charters

Purchases made at Excellence Fertility are subject to Spanish law.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those established by the applicable legal regulations in terms of competent jurisdiction, in the one that is attended, in the case of consumers, to the place of fulfillment of the obligation or to the domicile of the purchasing party.

In the event that the purchasing party is domiciled outside of Spain, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Madrid (Spain).